If you are not satisfied with your test results, you may apply for an Enquiry on Results (EOR) service for up to six (6) weeks from the date after you have taken the testing.
To file for an EOR, you must do the following:
- Complete an EOR form
- Prepare EOR fee (the EOR fees for the month of December arePhp 4,020 for regular IELTS and Php 6,700 for IELTS for UKVI).The EOR fee would stay the same regardless of how many components it is that you wish to have remarked.
- Send completed request form and your original IELTS Test Report Form to our office together with the EOR fee.
You may personally go to British Council of the Philippines office to file the request. Their office is located at 7th Floor The Curve, 32nd Street corner 3rd Avenue, Bonifacio Global City, Taguig City. The official location map and our guide to public transport are available here are open from Monday to Saturday, 9.00 am to 4.00 pm.
You may also deposit the payment via bank deposit to any Banco De Oro (BDO) branch via BDO Bank Account and send them the photocopy of your deposit slip via courier, your EOR form and original IELTS Test Report Form (TRF). Our bank details are as follows:
Account Name: Citibank FAO British Council
Account No: 1380194898
Type: Savings Account
Once British Council of the Philippines received the EOR packet, they will send the candidate’s writing answer sheet and/or recorded interview to British Council UK for a Senior Examiner to re-mark. The score that will be given is considered final and no appeal can be made after. The procedure takes two (2) to four (4) weeks.
If the re-mark resulted to an increase in any of the band scores, we will issue a new IELTS Test Report Form where the final scores are reflected. British Council will refund the EOR fee as a cheque payable to the candidate, provided that the original receipt is submitted to them. Processing of the refund cheque will take two (2) weeks after they receive the original receipt in the EOR packet. For security reasons, this cheque will not be encashable, but it can be deposited to any bank account under the candidate’s name.
Kindly note that if the candidate does not have a bank account in the Philippines, he/she must ensure that his/her bank in his/her home country can accept and process the cheque once received.
We hope this is helpful.